HP Print Hardware
Live & virtual mixed-methods research has literally shaped the HP printer market by informing the physical appearance and interactions with home and office hardware. Here is a small sample of hardware-related research.
End-to-end user interviews evaluate every touchpoint of the experience, from unboxing to manage and use.
Hardware improvements informed by research insights include simplified cartridge and ink-tank installation, easier paper loading, and redesigned setup guides with 90% fewer pages to reduce cost and waste.
Enterprise-class printers provided by Managed Print Services can be customized to fit to match any office’s style and printing demands.
Human factors research ensured that all devices provide an ideal walk-up print, copy, and scan experience while meeting rigorous accessibility standards.
Control panel interaction is at the heart of most print hardware research. In-person research provides feedback to Design and R&D teams to optimize the look and feel of color touch displays, dial inputs, and many other control panels not pictured here. The Global Experience Design Research team also conducts live and virtual research using Figma prototypes to optimize the UI of each control panel layout.
